What are the shipping times for your products?
We will process your request as soon as possible.
Do you ship worldwide?
No. We only deliver our products to the Benelux and France.
Where do we ship your product from?
Our offices are located in Namur, Belgium. Our international warehouse, however, is located in the Netherlands.
Do you provide product tracking information?
Yes, please wait 3 days after your order and ask us via email at info@dauti.com
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will consequently be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: info@dauti.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Namur in Belgium
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: info@dauti.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their items online. If you still wish to receive a refund on your order, we can certainly process the payment, provided the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.