FAQ - Frequently Asked Questions

What are the shipping times for your products?

We process every order as quickly as possible, usually within 1–2 business days. Delivery times after that depend on your location and the courier used, but most orders within Belgium and neighbouring countries arrive within a few business days.

Do you ship worldwide?

No, not at the moment. We currently deliver exclusively to the Benelux (Belgium, the Netherlands, Luxembourg) and France.

Where do you ship your products from?

Our offices are located in Namur, Belgium, and our international warehouse is located in the Netherlands. Depending on the products you order, your parcel may be shipped from either location.

Is delivery free?

Yes — orders over €99 qualify for free delivery. For orders below this amount, shipping costs are calculated automatically at checkout based on your delivery address.

Do you provide tracking information for my order?

Yes. Please allow up to 3 days after placing your order for it to be processed, then contact us at info@dautitech.be and we'll be happy to send you your tracking details.

Some items are missing from my order — what's going on?

Our products are sometimes shipped separately depending on your order. If it includes items from two different warehouses, for example, you may receive two deliveries. The rest of your order will most likely arrive shortly after.

I still haven't received my order — what's taking so long?

We're sorry for the delay. Shipping can occasionally take longer than expected, most often due to customs clearance. If you'd like an update or help tracking your parcel, contact us at info@dautitech.be and we'll look into it right away.

What payment methods do you accept?

We accept all payment methods offered at checkout, including major credit and debit cards. Available options may vary slightly depending on your location.

Is my payment information secure?

Yes. All payments are processed through a secure, encrypted checkout, and we never store your card details ourselves.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at info@dautitech.be. If your order hasn't shipped yet, we'll do our best to update or cancel it for you.

Do you have a refund policy?

Yes. If you're not fully satisfied with your order, we can process a refund provided your request is made within 30 days of the order date and the item(s) concerned were not purchased on sale. Read our full refund policy for more details.

How do I start a return?

Simply email us at info@dautitech.be with your order number and the reason for your return. Our team will guide you through the next steps.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a photo of the damaged item at info@dautitech.be and we'll arrange a replacement as quickly as possible.

I received the wrong item. What should I do?

Let us know right away at info@dautitech.be, including your order number and a photo of the item you received. We'll correct the mistake as quickly as possible.

Do your products come with a warranty?

Yes, our products are covered by manufacturer warranty. If you experience a technical issue, contact us at info@dautitech.be with your order number and a description of the problem, and our team will assist you.

Need help choosing a product?

Our team knows our products inside out because we use them ourselves. Reach out at info@dautitech.be and we'll be glad to help you find the right fit for your needs and budget.

Where are you located?

We're based in Namur, Belgium.

How can I contact you?

You can reach us by email at info@dautitech.be or by phone at +32 494 93 86 91. We generally respond within 24 to 48 hours.

Still have a question?

Our team is happy to help — email us at info@dautitech.be or call +32 494 93 86 91.